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Fish Bones Fixing User Experience

Often when we are brought in to fix a poor user experience it is because there has been a set of complex business processes codified into a technical solution.

This article demonstrates a visual tool we use called the ‘reverse fishbone’ to illustrate a critical path and simplify user experience.

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The Dealmaker’s Guide To Tech Risk

Four questions that reveal insights into any software business to mitigate your risk.

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