Writing

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Three Skills to Understand B2B UX.

It seems designing a fresh new start-up or blue-sky innovation project gets all the limelight in the media these days, meanwhile, globally, companies spend (conservatively) somewhere around US$60B on custom-built applications every year, and this trend continued in an upward trajectory for decades.

The problem is that these applications have long lifespans, and tend not to age gracefully. People’s expectations of user-experiences are so far from what these applications offer, yet the investment in the underlying technology is high and the business processes these systems encapsulate can be very complex. So how do you effectively go about redesigning the user experience of a legacy system?

This post shows three ways you can use Design Thinking to better understand how and why you should redesign the user experience of your legacy applications.

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Reading List

These are books I have read and either loved entirely or at least found some gems inside.

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Recruiting Great IT, Design & Software Engineering Talent

Over the past 15 years, Thinking.Studio has been extremely fortunate to have some exceptional talent. So in writing this post, I thought it would make sense to share what I believe are some key contributing factors to recruiting excellent experienced IT, design, and software engineering talent.

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Getting Data in the Enterprise

So many organisations today struggle with their data. The world of big data, analytics and predictive modelling is so attractive, yet, the perceived complexity of achieving a data nirvana is so great that data projects either spiral out of control or never start. So how can you get a handle on your current data, whip it into shape and start using it?

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Managing Complexity

No matter what industry you’re in, you have to deal with complexity on a daily basis. From the complexity of computer systems you use to get work done, to the complexity of the projects you’re managing – it seems a byproduct of the information age is complexity.

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Delivering Results: Software Estimation

More often than not when engaging a software developer there will be a conversation about price:

“Here is what I want. How much will it cost?”

The conversation may be more subtle, or nuanced, but the bottom line is pretty much the same no matter what: A true definition of what is actually being asked for is not very well defined at the point in time a price is being requested.

Where can you go from here?

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The Future of Corporate Training

I started working on different approaches to corporate education and training with Thinking.School in 2016. Initially, I started developing a program that was quite abstract: It was set up around ‘thinking strategies’ and how they could be used in problem-solving. The problem with abstract training like this is that we end up with a metaphoric hammer looking for a nail. It was a set of strategies looking for problems to deal with. More interesting, I found is that this problem with abstraction in training is not unique. As I spent more time working in the space and talking to others, I saw the same issue plague enterprise scale Design Thinking programs – they make sense, they sound great, people enjoy them – while they have pockets of influence, they struggle to have a broad lasting impact.

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Designing for Design Patterns

As we worked with financial services and insurance companies over the last five years, we saw that these knowledge-gaps at the convergence of design, development and security were something that we could solve with Design Patterns. So we started doing the research.

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