It seems designing a fresh new start-up or blue-sky innovation project gets all the limelight in the media these days, meanwhile, globally, companies spend (conservatively) somewhere around US$60B on custom-built applications every year, and this trend continued in an upward trajectory for decades.
The problem is that these applications have long lifespans, and tend not to age gracefully. People’s expectations of user-experiences are so far from what these applications offer, yet the investment in the underlying technology is high and the business processes these systems encapsulate can be very complex. So how do you effectively go about redesigning the user experience of a legacy system?
This post shows three ways you can use Design Thinking to better understand how and why you should redesign the user experience of your legacy applications.